jinglespruce.com FAQ
Welcome to the jinglespruce.com Help Center! Below you’ll find answers to some of the most common questions about orders, shipping, products, and decorations.
Payment & Refunds
What payment options do you accept?
We accept all major credit cards as well as popular online payment methods during checkout.
When will I receive my refund?
Refunds are processed once your return is received and inspected. Depending on your bank or card issuer, it may take a few business days to appear.
Shipping
Will I be notified when my order ships?
Yes, once your order leaves our warehouse, you’ll receive a confirmation with tracking details.
Do you offer overnight shipping?
We provide expedited shipping options at checkout. Availability may vary depending on the item and delivery location.
Do you ship internationally?
Currently, we ship across the United States, Canada, and the UK.
What if my order arrives damaged?
If an item is damaged in transit, please let us know right away. We’ll guide you through the replacement or return process.
What if the tracking shows delivered but I don’t have my package?
Sometimes carriers mark packages as delivered before they actually arrive. We recommend checking with neighbors or your local carrier office. If it still doesn’t show up, contact us for help.
Are there special shipping rules for large trees?
Yes, oversized items like Giant Everest trees and residential tower trees 12 feet or taller require special delivery arrangements. We’ll provide details once your order is placed.
Products & Purchasing
How can I find discounts or sales?
Promotions are shared on our website throughout the season. Be sure to check back regularly for the latest offers.
Do you offer wholesale pricing?
Yes, bulk and wholesale pricing is available for qualified orders.
Why is the same product listed at two prices?
Pricing can vary based on size, style, or special seasonal promotions. Be sure to check the product description carefully.
Christmas Decor
Why does my wreath look smaller than expected?
Wreaths are measured from the outer tip to tip. Fluffing and shaping the greenery will help it reach its full size.
Why isn’t part of my light strand working?
If a section of lights isn’t coming on, check for loose or missing bulbs. Replacing them usually restores the full strand.
The flocking on my tree or garland is coming off. Is this normal?
Yes, some shedding is expected. Lightly shaking or fluffing before setup helps reduce excess flocking.
Do large trees require special setup?
Yes, trees taller than 12 feet often need extra support during installation. We recommend following the included instructions carefully.
✨ Still need help? Visit our support site at support.jinglespruce.com for more guides and assistance.